Shipping Information
Our goal is to provide you with the best shipping method, no matter where you live. Every day, we serve hundreds of customers around the world, ensuring that we always provide you with the highest level of responsiveness.
◆ Delivery Time = 1-2 business days processing time + Shipping time. You could get the shipping option/carrier with shipping rate and delivery time when you check out.
◆ If you selected free shipping, please allow sufficient time with free shipping option if you need your order for events on specific date.
◆ Tracking link of your shipment will be sent to you via email once your order has been shipped.
◆ You could cancel your order before we ship out your order.
Shipping time
Standard Shipping usually takes 9-14 Business Days
Express Shipping usually takes 7-9 Business Days.
DHL Express Shipping usually takes 3-5 Business Days.
Cause of the COVID-19，we got notifications from our logistics company(Such as EMS, Sf Express, DHL) that the package may be delay of delivery. In this case, it may take longer than normal to receive the package. We apologize for any delays.Rest assured that we've been working hard to ensure that these times are cut as short as possible. Hope you can understand.
Our Guarantee is that for orders not delivered within 14 Business days(standard) or 9 days (express) of placement or 5 Business days(DHL), we'll full/partly refund your shipping fee, no questions asked.
Shipping cost
Standard Shipping
The shipping cost is $7.95 for orders less than $59
We are offering free shipping worldwide for orders over $59.
Express Shipping
The shipping cost for express shipping is $14.95.
DHL Express Shipping
The shipping cost for express shipping is $24.95.
F A Q
Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been placed successfully. However, before your order being shipped, we will try our best to help you to revise your shipping address. So please make sure that your shipping address is right and if you have any question, please feel free to contact us.
How do I track my order?
After your order being shipped, a tracking number will appear. You can track your order on our company's website with the tracking number provided.
It may take 48 to 72 hours for the tracking information to be updated.
What shipping carriers do you use?
- For free/standard shipping, we use your local postal service such as USPS, Canada Post, Royal Mail and LePost.
- For express shipping, we use parcel shippers like UPS, FedEx or DHL depending on your location.
What about duty and taxes?
All orders are shipped duty-paid to ALL parts of the world. If you get hit with a bill for import duty, send it to us and we’ll pay it.
Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept any responsibility for late deliveries due to circumstances out of our control. We will do our best to inform you of any unexpected delay.
Free shipping do not guarantee delivery time and it is subjected to delay due to customs clearance especially during holiday.
Any questions or doubts, please feel free to email us at service@sureix.com